A free, ready-to-use Excel project plan for your OTA-street and Production upgrade. Built from WhiteBrick practice, yours to run.
Get the free playbookSkip blank templates. No corporate macro restricions.
Start with a sequenced plan that matches how ServiceNow upgrades actually run.
Fix package on the first OTA instance, then promote. Production stays last among the street.
Intake, impact, freeze, clone, UAT, cutover and hypercare, with guidance on every task.
No licence fee for the template. Need hands-on help? WhiteBrick is here when you want it.
One download, multiple sheets. Overview runway, master Plan, Project matrix, UAT, Clone checklist, Client notes.
Project facts and the 0–10 runway: Prep → Execution → Go-live → After care.
Task IDs, environments, guidance, owners and dependencies tailored to your instances.
Family jump, go-live, CHG and the OTA / Production / Non-Prod matrix in one place.
1) Let us know, you're going to use it.
2) Enter project details and instances.
3) Download your Excel playbook and run the upgrade.
